Returns Refund Policy

Once an order is confirmed, Vedicana will not accept return or refund requests . However, in any of the below situations, we are more than happy to work with our consumers to find an amicable solution that is best for both.

In case of Damaged product

Vedicana needs to be notified through info@vedicana.com or telecon about damaged product, maximum of 5 days of delivery. However, we at our end take utmost responsibility in taking help of good logistics service providers and good packaging materials to withstand transit mishandling issues.
In the email, please mention the following details carefully.
Order number
Image of invoice
Outer box image & images of damaged product to be sent
Date of Delivery
In case of multiple item shipments, only the affected product can be returned and replaced
We will be happy to re-send and replace the product(s) promptly and we will take all necessary steps to avoid any misunderstanding amongst us.
Email will be responded within 2 days to help you further.

In case of Missing product

Vedicana needs to be notified of missing product within 3 days from delivery date via email to info@vedicana.com
In the email, please mention the following details carefully.
Order number
Image of the invoice
Outer box image
Clear images of the opened box(2 in nos) with all items received to be sent.
Once received above details, we will be happy to promptly re-send the missing products.
Email will be responded within 2 days to help you further.

In case of spoiled product

Vedicana needs to be notified of spoilage of product within 10 days from delivery date via email to info@vedicana.com
In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared.
We Vedicana, committed to provide you natural products hence we are unable to accept returns due to taste, texture, aroma or colour.
We do not use any artificial flavours or perfumeries or preservatives or enhancing elements to pacify the real taste, flavour, aroma, colour of the products.
Products if any complain found will be replaced after through technical investigation which will be informed to your end within shortest possible time line.